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Returns & Exchange

Returns Policy

Online purchases can be returned for an exchange or refund. Returns must be sent by track and trace courier. Step Inn Shoes are unable to accept responsibility for packages we do not ship ourselves. Courier charges for returns are your responsibility and will not be refunded.

You have 10 business days from the original purchase date to return items. Proof of purchase must accompany the return. Shoes must be returned in original condition and in the original shoe box and packaging otherwise your refund will be declined.

All refunds are processed via the original method of payment and will be processed within 2 working days of receipt of your returned order. Please allow up to 5 working days for your bank to process the refund.

Please Note: When you purchase Step Inn Shoes care products/hosiery/scarves/handbag or a gift card, this sale is final and is non-refundable.

If your return does not arrive back to us within 20 days from when you originally received the parcel, your refund may be declined.

Return Address:

Step Inn Shoes
283 Ponsonby Road,
New Zealand

All purchases are guaranteed against manufacturing defects for one year from the date of purchase.

Step Inn Shoes will always meet its responsibilities under the Consumer Guarantees Act. Please keep your receipt as proof of purchase.

Payment Methods Available:

American Express


How do I return an item purchased using Afterpay? Please note all Afterpay orders can only be returned for a refund, not an exchange or store credit.


What if my item is faulty? Sometimes unforeseen faults happen. For any manufacturer’s faults, we’ll first repair the product to a high-quality finish at our expense.